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By Kerry Garrison. The open source telephony platform trixbox CE is designed to implement a PBX system with features typically reserved for large enterprise businesses. The task is time consuming and involves a lot of technical skills.
The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature-packed PBX. This book is rich with practical examples and tools. It will give you all of the information and skills needed to implement your own trixbox CE PBX system for yourself or even to resell to potential clients. Kerry's original book, trixbox Made Easy, made it possible for anyone to set up a trixbox-based telephony system.
The emphasis of this book is to take an in-depth look at trixbox CE and expose all of the features to the typical user. By making the system easier to understand and use, trixbox CE users will have even more power available to them as they implement their own PBX solutions. Learn from the creator of trixbox how to install, configure, and maintain a telephonic system with tips and tricks for every situation.
This book is a step-by-step tutorial with clear instructions and screenshots to guide you through the creation of a complete, cost-effective telephony system. With its "follow-along" style, you will start with installation, walk through the different features, see how to manage and maintain the system, and finally see how all the different pieces come together.
If you want to learn how to install and configure either trixbox CE systems or Asterisk-based PBX systems, without struggling with confusing configuration files and cryptic scripts, this is "the" book for you. This book will also benefit readers who use trixbox CE and want to learn all its features, and how best to use them. It is ideal for any user wishing to set up a telephony system for small business usage.
No previous knowledge of Trixbox or networking is required, although some basic knowledge of PBX and Linux would be an advantage. All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, without the prior written permission of the publisher, except in the case of brief quotations embedded in critical articles or reviews.
Every effort has been made in the preparation of this book to ensure the accuracy of the information presented. However, the information contained in this book is sold without warranty, either express or implied.
Neither the author, Packt Publishing, nor its dealers or distributors will be held liable for any damages caused or alleged to be caused directly or indirectly by this book. Packt Publishing has endeavored to provide trademark information about all the companies and products mentioned in this book by the appropriate use of capitals. However, Packt Publishing cannot guarantee the accuracy of this information. Kerry Garrison has spent over 20 years in the IT industry and was introduced to Asterisk by a long-time friend.
After getting Asterisk running at home and finding the Asterisk Home project to make doing installations even easier, Kerry began writing technical articles about using the system to run a business-grade phone system.
After seeing the response to his talk about Asterisk Home at Astricon in , Kerry decided to write the first book about the system. Before the book went to print, the project was renamed to trixbox.
After many rewrites to try to stay current, the first Trixbox Made Easy book was finally published with some additional help from Barry Dempster.
Shortly after the first book was published, Fonality, the sponsor of the trixbox project, hired Kerry as the trixbox project manager to work alongside Andrew Gillis to keep the project moving forward, and he worked as the Community Director at Fonality until January of Without the support of my wife and family putting up with my rants about I swore I would never write another book , this new book would never have happened.
Credits to the family would not be complete without mentioning my dog Lola, who sat by my side during the entire writing of the book and provided a nice break whenever she needed to go for a walk. While not his intention to help create a revolution in the telephony market, Andrew's little basement project made it simple for millions of users to learn how to use these powerful tools.
Known to the world as Engineer Tim , Tim worked on the trixbox CE project during as the build engineer. His contribution of information on how to secure a trixbox system was a huge contribution to this book.
He worked briefly in the materials science research field before moving into the area of computer application design, development, and product management. The telecommunications industry has provided him with stimulating and rewarding opportunities for the majority of his professional career.
Bruce Letterle has worked in the technology industry since with a variety of system integration firms. He founded Creative Web Technologies in , a software integration firm that specializes in open source products.
David started ThinkBright in and continues to manage the company and its employees, all of whom are dedicated IT professionals. He acts as the company's chief architect, designing new technologies that have added significant revenues to the company's operations. He also works with customers ranging from small businesses to Fortune companies, and interacts with system integrators and IT consultants who call ThinkBright on a daily basis for assistance with all of the VoIP solutions that Thinkbright offers.
David has many years of experience with trixbox and Asterisk, and has installed countless custom configurations and deployments using those solutions. David holds a CCNA Cisco Certified Network Associate certificate and is proficient in over 10 programming languages and databases, various operating systems, VoIP and related communication solutions, and other open-source business applications.
Jan Bjorkhaug was born in Bergen on the west coast of Norway, 49 years ago. He is happily married with four children ranging from 17 months to 25 years of age. These small but powerful PBXs are made available through their webshop as well their network of international retailers. I would like to thank my son Bruce for his invaluable input during my review of this book, as well as my wife Aileen Joy and the rest of my family for their enormous patience and understanding when my work kept me away from them.
He has been in the IT business for over 20 years, working with setting up the first networks in several Graphic Design firms and Printing companies. He started learning Asterisk and trixbox about four years ago as a way to teach himself IP-based phone systems. Knowing that technology was moving toward all IP-based systems, he thought it would be a great way to get his company and himself a jump on the new technology.
They have trixbox work all over the states of Texas and Louisiana. They have been successfully installing trixbox CE for over two years.
He also holds the technician FtoCC. Using trixbox CE, you can set up a PBX system to run your business that will have features previously only available to companies with huge budgets. With the flexibility of VoIP Voice over Internet Protocol , a trixbox CE system can be extremely versatile and provide features such as remote users and branch office support.
This book will show you all of the features of trixbox CE with information about how to best utilize those features to create a system that will serve your needs as well as keep your incoming callers from being annoyed. This book starts with the basics and works up through all the features, building on what you are learning, to enable you to build a feature-rich and well-laid-out phone system.
Chapter 1 introduces you to the basics of open source PBX systems, describes how they handle calls, how they connect to the existing telephone networks, and what the software is like under the hood. Chapter 2 delves specifically into what trixbox CE is and how it is different from Asterisk or other open source PBX platforms.
Chapter 3 shows you how to install trixbox CE and goes through all of the main sections of the user interface that we will be using to configure the system. Chapter 4 gets into the configuration of all of the primary features of trixbox CE including setting up of phones, extensions, and IVR menus. Chapter 5 takes you through the planning of a successful deployment and how to properly structure a system for best results. Chapter 6 takes you through hardware configurations such as TDM cards and hard phones.
Chapter 7 covers the different aspects of network issues that you need to take into account and how different network designs can affect the performance of your system. Chapter 8 talks about advanced trunking methods for connecting multiple systems together for connecting business units, branch offices, and so on.
Chapter 9 is a complete overview of the PBX functions that are built into the system and shows how to add your own functions if you need to. Chapter 10 covers the PBX features in detail with best practices on using the features for best results.
Chapter 12 takes you through the steps of troubleshooting your system when things are not working the way they should. Chapter 13 goes through some of the utilities that are included with trixbox CE to make using your system easier. Chapter 14 will help you design a good call flow that accomplishes the needs of the company and keeps callers from hanging up.
Chapter 15 explains how to secure your trixbox CE system and keep unwanted people out of the system. Anyone with enough technical knowledge to figure out how to burn a CD can install and configure a basic trixbox system; however, to properly manage and maintain a system, you will need a base level of Linux skills. Throughout this book, we will look at many of the Linux commands you will need to get started.
If you want to learn how to install and configure either trixbox CE systems or Asterisk-based PBX systems, without struggling with confusing configuration files and cryptic scripts, this is the book for you. It's ideal for any user wishing to set up a telephony system for small business usage. No previous knowledge of trixbox or networking is required, although some basic knowledge of PBX and Linux would be an advantage.
In this book, you will find a number of styles of text that distinguish between different kinds of information. Here are some examples of these styles, and an explanation of their meaning. Code words in text are shown as follows: Once we are in the Asterisk CLI, we can see what accounts are registered by using the sip show registry command.
When we wish to draw your attention to a particular part of a code block, the relevant lines or items will be made bold:. New terms and important words are introduced in a bold-type font. Words that you see on the screen, in menus or dialog boxes for example, appear in our text like this: Add a new SIP account by clicking on the Add Feedback from our readers is always welcome. Let us know what you think about this book, what you liked or may have disliked. Reader feedback is important for us to develop titles that you really get the most out of.
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By Kerry Garrison. The open source telephony platform trixbox CE is designed to implement a PBX system with features typically reserved for large enterprise businesses. The task is time consuming and involves a lot of technical skills. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature-packed PBX.
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